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Common issues and solutions

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Image generation problems

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Generation fails or errors

Possible causes:
  • Invalid prompt
  • Unsupported settings combination
  • Model unavailable
  • Account limits reached
  • Network issues
Solutions:
  • Verify prompt is valid and not empty
  • Check settings are compatible with selected model
  • Try a different model
  • Check your account limits and credits
  • Ensure stable internet connection
  • Try again after a few minutes

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Images look blurry or low quality

Possible causes:
  • Low resolution settings
  • Insufficient prompt detail
  • Model limitations
  • Settings not optimized
Solutions:
  • Increase image size settings
  • Add more detail to your prompt
  • Try a different model known for quality
  • Increase inference steps if available
  • Use quality-enhancing prompt modifiers

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AI isn’t following my prompt

Possible causes:
  • Prompt too vague
  • Conflicting instructions
  • Guidance scale too low
  • Model interpretation differences
Solutions:
  • Make prompt more specific and detailed
  • Remove contradictory terms
  • Increase guidance scale if available
  • Try a different model
  • Break complex prompts into simpler elements

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Generation takes too long

Possible causes:
  • High quality settings
  • Complex prompt
  • Large image size
  • Server load
Solutions:
  • Reduce inference steps
  • Use smaller image size
  • Simplify prompt if very complex
  • Try a faster model
  • Wait during peak usage times

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Account and authentication

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Can’t sign in

Solutions:
  • Verify email address or social account is correct
  • Check if email verification is required
  • Try resetting password (email accounts)
  • Clear browser cache and cookies
  • Try a different browser
  • Check if account is locked or suspended

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Email verification not received

Solutions:
  • Check spam or junk folder
  • Verify email address is correct
  • Wait a few minutes and check again
  • Request new verification email
  • Check email service isn’t blocking messages

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Can’t access dashboard

Solutions:
  • Ensure you’re logged in
  • Check internet connection
  • Refresh the page
  • Clear browser cache
  • Try a different browser
  • Check for service status updates

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Session issues

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Can’t create session

Solutions:
  • Check if you’re logged in
  • Verify account permissions
  • Try refreshing the page
  • Check for error messages
  • Ensure session limit not reached

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Sessions not appearing

Solutions:
  • Refresh the page
  • Check if you’re viewing correct account
  • Verify filters aren’t hiding sessions
  • Check if sessions are in folders
  • Try searching for session name

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Can’t delete session

Solutions:
  • Ensure you have permission
  • Check if session is currently active
  • Try refreshing and attempting again
  • Verify you’re selecting correct session
  • Check for error messages

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Dashboard and analytics

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Dashboard not loading

Solutions:
  • Refresh the page
  • Check internet connection
  • Clear browser cache
  • Try a different browser
  • Wait a few minutes and try again
  • Check for service status

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Metrics seem incorrect

Solutions:
  • Verify time range selected
  • Check if filters are applied
  • Ensure viewing correct account
  • Data may take time to update
  • Refresh to get latest data

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Charts not displaying

Solutions:
  • Refresh the page
  • Check browser compatibility
  • Clear browser cache
  • Disable browser extensions
  • Try a different browser
  • Check internet connection

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Reference images

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Reference image upload fails

Solutions:
  • Check file format (JPEG, PNG supported)
  • Verify file size isn’t too large
  • Ensure image isn’t corrupted
  • Try a different image
  • Check internet connection
  • Clear browser cache

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Reference image not being used

Solutions:
  • Verify upload completed successfully
  • Check model supports reference images
  • Ensure prompt references the image
  • Try re-uploading the image
  • Check image is in correct format

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Cost and credits

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Unexpected charges

Solutions:
  • Review generation history
  • Check model costs
  • Verify settings used
  • Review account billing
  • Contact support if charges seem incorrect

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Credits not appearing

Solutions:
  • Check payment confirmation
  • Verify payment was successful
  • Wait a few minutes for processing
  • Check account settings
  • Contact support if issue persists

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Can’t generate (no credits)

Solutions:
  • Check credit balance
  • Add credits to account
  • Verify account limits
  • Check for account restrictions
  • Review billing status

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Getting help

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Self-service resources

  • Documentation: Check relevant guides
  • FAQ: Review frequently asked questions
  • Dashboard: Check for system status
  • Account settings: Review account information

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Contact support

If issues persist:
  • GitHub Issues: Report bugs and issues
  • Support email: Contact support team
  • Community: Ask in community forums
  • Documentation: Search for specific guides

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Prevention tips

Keep software updated: Use latest browser versions.
Stable connection: Ensure reliable internet for generation.
Clear cache regularly: Prevent browser issues.
Monitor account: Check limits and credits regularly.

FAQ

Frequently asked questions.

Best Practices

Tips for avoiding common issues.

Account Setup

Account management guide.

Image Generation

Generation process guide.