Getting help
Open Canva provides several ways to get help and find information while you work.In-app help
Help & Support in Settings
Access Help & Support from the Settings menu to find:- Links to this documentation
- Contact support options
- Account and billing help
Keyboard shortcuts
Press Cmd/Ctrl + / to view available keyboard shortcuts. You can also find the shortcuts reference in the Settings menu.Keyboard Shortcuts
See the full list of keyboard shortcuts.
Contacting support
Contact form
Use the Contact Us option in Settings to send a message to the support team. The form automatically includes helpful context (your browser, current page, and account info) to speed up resolution.Support tiers
| Plan | Support level |
|---|---|
| Starter | Email support |
| Pro | Priority support |
| Max | Priority support |
| Enterprise | Dedicated support |
Community
Join the Open Canva Slack community to connect with other users, share tips, and get help from the community.Join Slack
Join the Open Canva community on Slack.
Self-service resources
Troubleshooting
Solutions to common issues.
FAQ
Frequently asked questions.
Best Practices
Tips for better results.
Keyboard Shortcuts
Work faster with shortcuts.