> ## Documentation Index
> Fetch the complete documentation index at: https://docs.opencanva.co/llms.txt
> Use this file to discover all available pages before exploring further.
# Troubleshooting Guide
> Solutions to common issues in Open Canva. Fix problems with image generation, account access, sessions, dashboard, and other features.
## Common issues and solutions
### Image generation problems
#### Generation fails or errors
**Possible causes:**
* Invalid prompt
* Unsupported settings combination
* Model unavailable
* Account limits reached
* Network issues
**Solutions:**
* Verify prompt is valid and not empty
* Check settings are compatible with selected model
* Try a different model
* Check your account limits and credits
* Ensure stable internet connection
* Try again after a few minutes
#### Images look blurry or low quality
**Possible causes:**
* Low resolution settings
* Insufficient prompt detail
* Model limitations
* Settings not optimized
**Solutions:**
* Increase image size settings
* Add more detail to your prompt
* Try a different model known for quality
* Increase inference steps if available
* Use quality-enhancing prompt modifiers
#### AI isn't following my prompt
**Possible causes:**
* Prompt too vague
* Conflicting instructions
* Guidance scale too low
* Model interpretation differences
**Solutions:**
* Make prompt more specific and detailed
* Remove contradictory terms
* Increase guidance scale if available
* Try a different model
* Break complex prompts into simpler elements
#### Generation takes too long
**Possible causes:**
* High quality settings
* Complex prompt
* Large image size
* Server load
**Solutions:**
* Reduce inference steps
* Use smaller image size
* Simplify prompt if very complex
* Try a faster model
* Wait during peak usage times
### Account and authentication
#### Can't sign in
**Solutions:**
* Verify email address or social account is correct
* Check if email verification is required
* Try resetting password (email accounts)
* Clear browser cache and cookies
* Try a different browser
* Check if account is locked or suspended
#### Email verification not received
**Solutions:**
* Check spam or junk folder
* Verify email address is correct
* Wait a few minutes and check again
* Request new verification email
* Check email service isn't blocking messages
#### Can't access dashboard
**Solutions:**
* Ensure you're logged in
* Check internet connection
* Refresh the page
* Clear browser cache
* Try a different browser
* Check for service status updates
### Session issues
#### Can't create session
**Solutions:**
* Check if you're logged in
* Verify account permissions
* Try refreshing the page
* Check for error messages
* Ensure session limit not reached
#### Sessions not appearing
**Solutions:**
* Refresh the page
* Check if you're viewing correct account
* Verify filters aren't hiding sessions
* Check if sessions are in folders
* Try searching for session name
#### Can't delete session
**Solutions:**
* Ensure you have permission
* Check if session is currently active
* Try refreshing and attempting again
* Verify you're selecting correct session
* Check for error messages
### Dashboard and analytics
#### Dashboard not loading
**Solutions:**
* Refresh the page
* Check internet connection
* Clear browser cache
* Try a different browser
* Wait a few minutes and try again
* Check for service status
#### Metrics seem incorrect
**Solutions:**
* Verify time range selected
* Check if filters are applied
* Ensure viewing correct account
* Data may take time to update
* Refresh to get latest data
#### Charts not displaying
**Solutions:**
* Refresh the page
* Check browser compatibility
* Clear browser cache
* Disable browser extensions
* Try a different browser
* Check internet connection
### Reference images
#### Reference image upload fails
**Solutions:**
* Check file format (JPEG, PNG supported)
* Verify file size isn't too large
* Ensure image isn't corrupted
* Try a different image
* Check internet connection
* Clear browser cache
#### Reference image not being used
**Solutions:**
* Verify upload completed successfully
* Check model supports reference images
* Ensure prompt references the image
* Try re-uploading the image
* Check image is in correct format
### Cost and credits
#### Unexpected charges
**Solutions:**
* Review generation history
* Check model costs
* Verify settings used
* Review account billing
* Contact support if charges seem incorrect
#### Credits not appearing
**Solutions:**
* Check payment confirmation
* Verify payment was successful
* Wait a few minutes for processing
* Check account settings
* Contact support if issue persists
#### Can't generate (no credits)
**Solutions:**
* Check credit balance
* Add credits to account
* Verify account limits
* Check for account restrictions
* Review billing status
## Getting help
### Self-service resources
* **Documentation**: Check relevant guides
* **FAQ**: Review frequently asked questions
* **Dashboard**: Check for system status
* **Account settings**: Review account information
### Contact support
If issues persist:
* **GitHub Issues**: Report bugs and issues
* **Support email**: Contact support team
* **Community**: Ask in community forums
* **Documentation**: Search for specific guides
## Prevention tips
**Keep software updated**: Use latest browser versions.
**Stable connection**: Ensure reliable internet for generation.
**Clear cache regularly**: Prevent browser issues.
**Monitor account**: Check limits and credits regularly.
## Related guides
Frequently asked questions.
Tips for avoiding common issues.
Account management guide.
Generation process guide.